- All inquiries should be sent through our online reservation or inquiry form.
- We will follow up your inquiry as soon as possible or will inform you if we need time for response.
- For all bookings and trip rates are referred to our written confirmation.
- To secure the booking, we will need a deposit/full payment by Bank transfer and PayPal will be applicable.
- We will send you Confirmation to shown on arrival time
- Our latest confirmation email would be able to claim as a booking confirmation.
2. PAYMENT METHODS
- A deposit or full prepayment is needed to secure the booking.
- Payment can be done by PayPal account in USD. Please see in the bottom of our website, left side.
- International bank transfers to our banks: Bank BCA, My Bank(BII), and BNI. Standard Chartered Bank. Bank details will be noticed in our invoice.
- Cash payment Rupiah, Euro, USD, & AUD is applicable
3. CANCELLATION POLICES
- Regular (Low) Season: 50% charge for any cancellation within 4 days prior to the arrival date.
- High Season (July – August) :
- 50% charge for any cancellation within 14 days prior to the arrival time.
- No refund fee for any cancellation within 7 days prior to the arrival time.
- Peak Season (21 December – 05 January) :
- 50% refund for any cancellation within 21 days prior to the arrival time.
- 30% refund for any cancellation within 14 days prior to the arrival time.
- No refund for any cancellation within 7 days prior to arrival time.
4. SIGHTSEEING & TRIP PACKAGES
- For all sigh seeing and tour packages are included except personal expenses, flight ticket airport tax, laundry, and tipping.
- Please advise us in advance if there any request for guides proficient in another languages.
We will do the best for you. However, we do not take any responsible if there any loss, damaged, injured and any other things that might be happened beyond the trips programs. Also we do not take any responsible for any additional expenses that might be caused by extraordinary situation beyond our control.
Many thanks in advance for your understanding and we wish you have a good time with us.